Privacy Policy

Hickory is committed to ensuring that your privacy is protected. This privacy policy sets out how we will use and protect any information you give us when using this website. Any information you provide when using this website will only be used in accordance with this privacy statement. Hickory may change this policy and you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 8th July 2016.

What we collect

We may collect the following information:

  • Your name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offer

What we do with this information

This information allows us to get an understanding of your needs and provide you a great service. The information may also be used for the below reasons:

  • Internal documents and record keeping.
  • Improve our products and services.

Using the email address which you have provided, Hickory may occasionally contact you with promotional material about new products and services, special offers, competitions and other information we think you might be interested in. Periodically we may also contact you for market research purposes, using the contact details you provided.

We may use also the information to customise our website according to your interests.


Hickory is committed to making sure your information remains secure. To prevent unauthorised access or disclosure to third parties we have invested in, and regularly review our physical, electronic and managerial procedures to ensure your information remains safe and secure with us.


Cookies are small files that ask permission to go onto your computer’s hard drive. If you agree, the file is added and the cookie allows web traffic to be analysed and lets you know when you visit a particular site. Cookies allow web application to respond to you as an individual and the web application can then tailor its operations to suit you specific requirements, preferences and tastes.

We use traffic log cookies to track what pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customer’s needs. This information is only used for statistical analysis purposes and then the data is removed from our system.

Overall, cookies allow us to provide a better website for you as we are able to see the pages you find useful and those you don’t. A cookie does not give us access to your computer or any information about you, other than the data you have chosen to share with us.

You can choose to accept or decline cookies. Whilst most web browsers automatically accept cookies you can usually modify your browser setting to decline cookies should you prefer. However, this may prevent you from taking full advantage of the website.

Links to other websites

Hickory’s website contains links that allow you to easily visit other websites that might be of interest. Once you leave our website we do not have any control over the other websites and cannot accept responsibility for the protection and privacy of any information you provide when visiting other sites. Such sites are not governed by this privacy statement and you should exercise caution, taking time to look at the privacy statement applicable to that website.

Controlling your personal information

Hickory will not distribute, lease or sell your personal information to third parties unless we have your permission to do so or are legally required to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen. If you think that any information we have about you is incomplete or incorrect please email us on as soon as possible. We will ensure that any information found to be incorrect is quickly corrected.


Disclaimers and Limitation of Liability

The Hickory website content, including the information, names, pictures, images, icons and logos regarding or relating to Hickory, its products and services (or to third party products and services), is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made whether express or implied by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, security and accuracy.

Hickory will not be liable for any damages, including indirect or consequential damages, or any damages arising from use or loss of use, data or profits, whether in contract, negligence or other tortuous action, arising from or in connection with the use of the Hickory website.

Hickory is unable to guarantee that functions contained in the Hickory website content will be uninterrupted or error free, that defects will be corrected, or that the Hickory website or the server that makes it available are free of bugs or viruses.

We listen! If there is anything within this documentation you wish to discuss, please get in touch